No more lost order tickets – all orders in one place
Rafla's kitchen display system unifies webshop, POS, and table reservations in real-time. Smart workflow that adapts to kitchen needs.
Traditional challenges
- Paper chits get lost and damaged
- Orders come from multiple separate places
- No visibility into queue or preparation status
- Kitchen gets overloaded easily
Rafla's solution
- All orders digitally in one screen
- Webshop, POS, and table reservations in the same place
- Clear workflow stages: Queue → Preparing → Ready
- Order pacing prevents kitchen overload
How does Rafla's kitchen display work?
Multiple views, one unified system
Without Rafla
With Rafla
Multiple views for different kitchen needs
Card view
Main kitchen display. Shows all active orders as cards. Quick status update with tap.
Queue and preparing
Separate queued orders from those being prepared. Clear separation of workflow stages.
Ready view
Shows only finished orders awaiting pickup. Send SMS notification to customer.
Unpaid
Track unpaid orders. Ensure everything is paid before delivery.
Table reservations
Manage table reservations and associated pre-orders in the same view.
Order arrives on display
Customer orders from webshop, POS or table reservation → Order appears instantly in the right time slot thanks to order pacing
Kitchen queues
Order enters 'Queue' section → Staff sees it instantly
Start preparing
Tap chef icon → Moves to 'Preparing' view
Mark ready
All items done → Tap checkmark → Moves to 'Ready' state
Notify customer
Send SMS → Customer picks up → Mark delivered
Real-time sync
Updates in under a second.
All devices update instantly.
No delays, no manual refreshes.
Use anywhere
Place kitchen displays in multiple locations throughout your restaurant.
Cloud-based – works anywhere.
Login via browser on any device.
Smart filtering
Hide drinks, desserts – show only what kitchen cooks.
Hidden items still visible when expanded.
Improve focus by eliminating distractions.
Multiple views
Card view, flow view, ready view, unpaid, reservations.
Switch between views based on kitchen needs.
Each view has its purpose.
Item-level tracking
Optionally mark each menu item's progress individually.
Example: Pizza in oven, salad ready, drink filtered out.
Order shows ready only when ALL items complete.
Sound alerts
Different sounds for orders vs. reservations.
Notifications with order number and time.
No more forgotten orders.
Mobile-optimized
Works on phone, tablet, monitor.
Responsive – adapts to any device.
Touch-optimized: large buttons for kitchen staff.
Historical view
Review any day's orders.
Plan for the future based on past data.
SMS notifications
Optionally notify customers when order ready (Ultimate tier).
One-time send with button press.
Rafla vs. traditional POS systems
| Ominaisuus | Rafla | Flatpay | Restolution | Winpos |
|---|---|---|---|---|
| Order view for kitchen | ✅ Unified digital display | ❌ Paper printout only | ✅ Digital display | ✅ Digital display |
| Webshop + POS in same view | ✅ | ❌ | ❌ | ❌ |
| Kitchen workflow stages (Queue → Preparing → Ready) | ✅ | ❌ | ❌ | ❌ |
| Order pacing prevents overload | ✅ | ❌ | ❌ | ❌ |
| Mobile-optimized | ✅ | ❌ | ✅ | ❌ |
| SMS notifications to customers | ✅ | ❌ | ❌ | ❌ |
| Payment terminal integration | ✅ | ✅ | ❌ | ❌ |
Frequently asked questions
You don't need them. All orders are digital and tracked in KDS.
Yes. Webshop, POS, and table reservations all appear in one unified view.
KDS requires internet. However, orders already on screen remain visible (read-only). When connection returns, full sync resumes.
Yes. Hide drinks, desserts, or any item type you don't want kitchen to see.
Yes. Fully responsive – works on phone, tablet, or large monitor.
Yes. Navigate to any day (past or future) to review historical orders.
No. Any device with a web browser works. Optional: payment terminal for integrated charging.
KDS respects capacity limits. Orders are accepted only when kitchen has capacity. Prevents kitchen overload during rush.