Table reservations integrated with POS and kitchen

Rafla seamlessly combines table reservations, orders, and floor plan. Manage reservations with either an Excel-style interface or a visual floor plan, link orders to tables, and let customers book online 24/7.

Visual floor plan

Real-time sync

POS & kitchen integration

Demand forecasting

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Separate Reservation Systems

❌ Staff forgets to check reservations
❌ No integration with POS or kitchen
❌ Can't link orders to tables
❌ Many phone calls – customers call to book tables

Rafla

✅ Reservations appear automatically on all devices
✅ Real-time sync with POS and KDS
✅ Link orders directly to reserved tables
✅ Fewer phone calls – customers book online 24/7

Excel-style floor plan – familiar interface, powerful management

Paper calendar vs. Rafla's real-time digital floor plan

WITHOUT Rafla

? ? ?

Paper calendar, unclear notes, staff forgets to check

→ Overlapping bookings → Unhappy customers → Lost revenue

WITH RAFLA

1 4

2 2

3 6

4 4

5 2

6 8

Excel-style spreadsheet view of reservations and tables

Floor plan

Move reservations between tables when needed

Link orders directly to tables

Reservations update in real-time on all devices

Color coding: green = available, yellow = being booked, red = booked

→ No overlaps → Maximum table utilization → Happy customers

Floor plan real-time view

Available

Being booked right now

Booked

Table 1

4 seats

Table 2

2 seats

Table 3

6 seats

Table 4

4 seats

Table 5

2 seats

Table 6

8 seats

Customer books a table online

24/7 booking form on your own website or via Rafla link – reservation appears instantly in the system

→

Reservation appears in real-time

Reservation page, floor plan, POS and kitchen update immediately – entire staff sees the upcoming reservation

Excel-Style Floor Plan

Choose either Excel-style table view or visual floor plan.
Color-coded real-time view shows table status at a glance.
Switch between views as needed.

Orders Directly to Tables

Link orders directly to tables.
Staff sees what each table has ordered.
Seamless integration with ordering system.

Move Reservations Between Tables

Flexibility for changing situations.
Move reservation to another table when needed.
Customer details move automatically.

White Label Booking Form

Customizable booking form matching your restaurant's brand.
Customers book through your own website.
Fully customizable appearance and functionality.

Smart Suggestion Algorithm

If a day is full, system automatically suggests next available days.
Customers see alternatives immediately – no lost bookings.

Duration & Group Size

Customer selects party size and meal duration.
System automatically books appropriate table – no big tables for small groups.
Restaurant defines possible durations.

SMS & Email Reminders

Send automatic reminders to customers before reservation.
Significantly reduce no-show cases.
Customize messages to your style.

POS & KDS Integration

Reservations visible in real-time at register and kitchen.
Staff sees upcoming guests immediately – no more forgetting.

Rafla vs. Separate Reservation Systems

Ominaisuus	Rafla	Quandoo	TableOnline
Monthly fee	€149/mo (Plus)	£39-99/mo + £249-749 setup fee	Custom quote
Commission per booking	€0	£3.90 per guest (Quandoo network)	Commission-based (pricing not public)
Native POS integration	✅ Real-time	❌ No POS integration	❌ No POS integration
Kitchen integration (KDS)	✅ Real-time	❌ No kitchen integration	❌ No kitchen integration
Link orders to tables	✅ Directly from POS	❌	❌
Excel-style floor plan	✅ Also visual management	⚠️ Basic	⚠️ Basic
Webshop integration	✅ Same system, 0% commission	❌	❌
Email reminders	✅ Included	✅	✅ CRM feature
SMS reminders	✅ Included (Ultimate)	⚠️ Additional cost	❌
Use customer data for marketing	✅ Yes, all data available	⚠️ Limited access	⚠️ Limited access

Frequently asked questions

You create your restaurant's floor plan in Rafla's Excel-style editor. Add tables, set seat counts and numbers. Tables automatically color-code: green = available, yellow = being booked right now in real-time, red = booked. You can drag and drop tables to new positions, combine them, or remove from service. All changes update instantly across all devices.

When a customer books a table, the reservation appears immediately on the POS main screen and KDS reservation list. Staff sees the upcoming reservation time, table number, customer details and special requests. No need to check a separate calendar – everything in one place.

Yes! Rafla provides a white label booking form that you can embed on your own website or link directly to. The form is fully customizable to match your restaurant's brand. Customer selects date, time, party size and meal duration – system automatically books an appropriate table.

The smart suggestion algorithm automatically steps in. If the customer's chosen day is full, the system immediately shows the next available days. Customer doesn't have to guess – they see exactly when a table is available and can choose an alternative time.

Customer indicates their party size (e.g. 2, 4, 6 people) when booking. System automatically reserves an appropriately sized table – no big 8-person tables for 2-person groups. This maximizes table utilization and ensures large groups get the space they need.

You see in the morning how many bookings there are for e.g. 7pm. If you see 50 bookings, you know you need extra staff. If there are only 10 bookings, you can optimize shifts and save on costs. You can also forecast ingredient needs and avoid waste.

Rafla sends automatic SMS/email reminders to customers before their reservation (e.g. day before and 2h before). This significantly reduces no-show incidents. You can also request credit card guarantee or prepayment for special cases (large groups, special days).

Yes! Staff can add reservations directly from POS. You immediately see available tables on the floor plan, select a table, add customer details and the booking is complete. Quick and clear process.

Rafla prevents double bookings automatically. When a table is reserved for a specific time slot, the system won't allow booking it again at the same time. If a customer tries, the system suggests alternative times or tables.

Yes! If the situation changes (e.g. larger party than expected, table isn't available), you can move the reservation to a new table with one click. All customer details and history move automatically.

When a customer has arrived and is seated at their table, you can open the table in the POS system and add orders directly to it. Staff can see from the floor plan what each table has ordered, which greatly facilitates service and billing.

Yes! You have full access to customer data in the reservation system. You can send targeted newsletters, birthday perks, and VIP invitations. Rafla stores customer profiles (contact info, reservation history, food preferences) that you can use for building customer relationships.